Refund Policy
We want you to feel confident shopping with us. If you are not satisfied with your purchase, please review our refund guidelines below to understand how to proceed.
1. Return & Refund Eligibility
Return Window
You may request a return within 30 calendar days from the date you receive your order.
Requests made after this period will not be eligible for return or refund.
Condition of Returned Items
To qualify for a refund, items must meet the following requirements:
Unused and in original condition
Free from damage, wear, stains, or modifications
Returned with all original packaging, accessories, manuals, and parts
Items that show signs of use or are missing components may be denied or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return:
Custom-made or customized products
Opened or used items
Final sale or clearance items
Gift cards
Any item returned after the 30-day window
2. How to Request a Return
To initiate a return, please contact our support team at lythanhmy11@gmail.com with:
Your order number
The item(s) you wish to return
Reason for the return
Photos or videos if the item arrived damaged or defective
Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions.
Items returned without prior authorization will not be accepted.
3. Return Shipping Costs
For buyer’s remorse (no longer needed, ordered by mistake, changed mind), customers are responsible for the return shipping cost.
For damaged, defective, or incorrect items, we will cover the return shipping cost or provide replacement parts, depending on the situation.
Return shipping fees are non-refundable unless the return is due to an error on our part.
4. Refund Processing
Inspection
All returned items must pass inspection before a refund is processed.
If the product is returned in unacceptable condition, the refund may be reduced or denied.
Refund Method
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after we process it.
Restocking Fee
For certain items such as large equipment, freight-delivered products, or opened packages, a 10%–25% restocking fee may apply.
We will notify you if a restocking fee applies before the return is completed.
5. Order Cancellations
Before Shipment
Orders may be cancelled at no cost before they enter processing or production.
After Shipment
Once the order has shipped, it is considered a return and falls under the Return Policy above.
Shipping charges are non-refundable.
Custom Orders
Custom-made items cannot be cancelled after production has begun.
6. Damaged or Defective Items
If your item arrives damaged, defective, or missing parts:
Contact us within 48 hours of delivery.
Provide photos/videos of the damage and the packaging.
We will offer replacement parts, a replacement product, or another appropriate solution.
Please do not discard the packaging until the issue is resolved, as carriers may require inspection.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original product (if eligible) and place a new order.
8. Final Sale Items
Items marked as final sale, clearance, or non-returnable cannot be returned or refunded.
Contact Us
For return requests, damaged item claims, or refund questions, please contact us at:
📧 lythanhmy11@gmail.com